Engagement and attendance calls
Our engagement policy is designed to safeguard all students, no matter how high their attendance. To measure engagement levels we use ‘Learner Analytics’. This is the title we have given to any recordable data that we collect on a student and process in order to provide insight into how and when we best support them during their studies.
When a student’s engagement appears low, be rest assured that our team will not have any preconceived judgments before phoning a student. Our expectation is that our team will actively listen and understand the student’s needs to identify individually tailored support.
Our attendance policy expects all students to engage in 100% of timetabled activities, and arrive on time. If students cannot attend, they must inform their Faculty Registry so they can support them as necessary.
As a University we know that good attendance leads to successful achievement, so our team will check student attendance to identify if students need additional support. Often, lack of attendance is the first sign that a student is not happy and requires our help. Phoning students is our opportunity to identify students who need support from the beginning.
Our team works closely with other departments to support the students with any queries they may have and further help them to be successful on their course.
Links with Faculty and Registry
To help our students we work closely with their faculty registry. As students will be attending the faculty timetabled sessions daily and reporting any absences to them it is imperative we share information.
The SEC will send weekly reports to the faculty detailing engagement levels. This information will be used to enhance the student experience and offer further support.
All sensitive information can be excluded from our reports. If a student wishes their circumstance not to be shared it will remain confidential.
Touchpoints open 10 minutes before and 10 minutes after the class start time. Touchpoints will not register attendance at the end of a class.