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Working with Coventry University

Working at Coventry University

Coventry University is a diverse and exciting place to work and we share the enthusiasm of our staff and students to be the best at whatever they choose to do. As one of the City’s biggest employers, we offer some impressive benefits for our staff and are committed to delivering the very best opportunities. We have a comprehensive training, personal and professional development programme that provides our employees with the skills to enhance their performance in the workplace and grow in their careers. There are pension schemes, a generous holiday allowance and flexible working opportunities as well as lifestyle benefits including childcare vouchers, discounted membership to the £4 million sports and recreation centre and schemes such as Cycle to Work and the CU Car Share initiative.

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How to Pay

How to Pay

University Owned and Managed Accommodation

Please note that the information on the tabs below relates to University Owned and Managed accommodations only:

Bishopgate Singer Hall Liberty Point Parish Rooms
Godiva Place Priory Hall St Margaret Road Hawkins Road
The Cycle Works Quadrant Hall University Houses


For all information relating to payments for our Partner Properties, please refer to the individual property pages, and direct all further enquiries to the Partner Property themselves.

Deposit

You will have to pay a £300 security deposit when you accept an offer of accommodation - there is no payment to be made when you apply. This security deposit will be refunded to you at the end of your contract, minus any outstanding charges (e.g. damage, disciplinary, rent). To claim back your deposit, you need to complete an accommodation Refund Request form. Please check your online accommodation account (where you applied) for the amount due to be refunded to you.

 

What our contract says

1. A £300 deposit is to be paid, in accordance with the Offer of University Accommodation, by the Licensee to Coventry University upon acceptance of the Offer.  This deposit will be held in a separate account by the University and is not interest bearing.

2. At the end of the Licence if the Licensee has any outstanding fines, charges or licence fees (“Outstanding Debts”) which it owes  to the University, the University will advise the Licensee in writing in a  final statement.

3. Where Outstanding Debts are owed, the University will deduct the Outstanding Debts  from the Licensee’s deposit and return any remaining balance to the bank account from which the deposit was originally paid.

4. Where there are no Outstanding Debts, the University will  return the full deposit back into the bank account from which the deposit was originally paid.

5. Any dispute regarding the Outstanding Debts must be made in writing to the University within 10 days of the University issuing the final statement.  This complaint will be dealt with in accordance with the complaints procedure  as set out in its Licence to Occupy.    

You can download a copy of the full Licence to Occupy here.

Instalments

 

April Instalments

Please be advised that the 3rd accommodation instalment for September 2018 starters and the 2nd accommodation instalment for January 2019 starters is scheduled for 21st April 2019, this falls on a bank holiday. Therefore the Direct Debits and Recurring Card Payments will be requested on Tuesday 23rd April 2019.

 

If you are expecting your student funding at this time and it is not due to be received until after 23rd April 2019 please advise finance by e-mail at accomm.fin@coventry.ac.uk with the date you expect to receive your funding so that the payment request can be amended.

Pay in Full

All students have the option to pay immediately in full (plus £300 security deposit) by credit or debit card when you accept your accommodation offer online

If you cannot pay by credit or debit card, you can use the PayToStudy service, regardless of whether you are a UK, EU or international student. You can access the PaytoStudy payment system here, or go to the 'Methods' tab to find out more.

 

Pay by Instalments

You can also pay by Direct Debit (DD) or Recurring Card Payment (RCP) over three instalments.

These instalments will be automatically set up when you enter your card details when paying your security deposit to accept your offer of accommodation. You can change the card details at any point after you have enrolled, but please note that Direct Debit details must be changed at least 30 days before the next instalment is due.

Please see below for a breakdown of the available instalment plans.

 

September Starters

UK and EU Students
  Amount Due Due Date
Deposit £300 On Booking

Instalment one

1/3 of rent

15th November

Instalment two

1/3 of rent

15th January

Instalment three

1/3 of rent

21st April

 

 

Non-UK and Non-EU Students
  Amount Due Due Date
Deposit £300 On Booking
Instalment 1 1/3 of fees On Booking
Instalment 2 1/3 of fees 15th January
Instalment 3 1/3 of fees 21st April

 

 

All January Starters

  Amount Due Due Date
Deposit £300 On Booking
Instalment 1

1/2 of rent (1/3 for Postgraduates)

On Booking
Instalment 2

1/2 of rent (1/3 for Postgraduates)

21st April

Instalment 3 (51 week contracts only)

1/3 for Postgraduates

8th August

 

 

All May Starters

  Amount Due Due Date
Deposit £300 On Booking
Instalment 1 1/3 of rent On Booking
Instalment 2 1/3 of rent 8th August
Instalment 3 1/3 of rent 15th January

Methods

Credit or Debit Card

Please note we do NOT accept any of the following cards:

  • Maestro

  • Solo

  • Visa Electron

If you wish to change your credit or debit card details during the contract, you can do so at any time by contacting the FutureLets office.

The University's Finance department will send an Advance Notification for recurring card payments via email.

 

Direct Debit

Please be aware that the dates and values for Direct Debit payments cannot be changed from those dates outlined in the 'Instalments' tab. If you wish to cancel or change the account a Direct Debit is due to be taken from, you must do so at least 30 days prior to the payment being taken. 

A direct debit confirmation letter will be sent to you from the University Finance Department prior to the first collection of rent, indicating the exact amounts and dates for the collection. 

 

Bank Transfer

Coventry University has partnered with PaytoStudy to provide a simple and cost effective service to pay your fees using a bank transfer, whether you are an International or a UK student.

You can access the PaytoStudy payment system here.

Using this system will provide you with the following benefits:

  • It allows students to make payment of their fees in their own currency, giving them transparency and a clear understanding of the cost of their fee

  • Obtain a guaranteed exchange rate for a period of up to 48 hours

  • Ensures that 100% of the funds transferred reach FutureLets, and that no expensive bank charges are deducted that may delay your registration

  • It ensures that the payment can be easily identified and allocated by FutureLets, giving you peace of mind

  • It is a secure and quick way to make the transfer ensuring that FutureLets receives the payment promptly

  • You will be notified upon receipt of your payment

Contact Details

If you have any questions regarding this service, we have arranged for PaytoStudy to provide a dedicated 24/7 Customer Service team that can aid you with any additional information on the service and its benefits and/or walk you through the process. For any of the above or any other related queries please contact:

Phone:  +44 207 659 9190
Email:   info@paytostudy.com

 

 

Security Checks

While trying to pay your accommodation fees via the website, your bank may request a security check called 3 Domain Secure (3-D Secure). This is used by certain banks to reduce the risk of fraudulent usage of bank cards.  You may be asked to enter your bank card password to enable the checks, and to make payment.

If this fails, please contact your bank directly.  They will be able to advise you on the process, so that you are able to make payment online.

Refunds and Receipts

Receipts

Your acceptance of accommodation requires that you choose a payment plan, consisting of either Direct Debit or Recurring Card Payments. Please be aware that you will not receive a receipt for payments made by Direct Debit (DD) or Recurring Card Payments (RCP).

If you need to make a payment outside of the agreed payment plan, you will receive a receipt if the payment is made by credit/debit card or cheque made in person or over the phone to the FutureLets office.

You are advised to keep all receipts safe for the duration of your stay in the accommodation.

 

Refunds

If you have already enrolled you will need to request the refund of any credit balance in your accommodation account by completing an accommodation Refund Request form.  If you have not yet enrolled and need to request a refund for a payment already made please read the withdrawal refund policy before making your request.

The refund will be paid directly to the bank account that the original payment originated via BACS or electronic transfer and may take up to 4 weeks to process.

 

Invoice

Students will receive an email from the University regarding their accommodation invoice. Students must ensure they check their University email account on a regular basis during their studies at Coventry University, as this is where all communications regarding their fees will be received.

FAQs

If I pay my accommodation fees in full, do I get a discount?

No, there is no discount for paying in full.

 

I made a payment by card but what like to change the card for the rest of my instalments. What do I do?

You can change your card details by contacting FutureLets directly. If you would like to change your Direct Debit details, you must contact FutureLets at least 30 days before the next instalment is due to be paid.

 

I cannot afford the rent. Can I cancel my contract and move out?

You will need to find a suitable replacement student for your contract before you can be released. You would be liable for an administration fee and the accommodation fees for the room until the replacement student takes over your contract.

 

What is the Deposit and how much will it be?

The Deposit is a security deposit, which is refundable at the end of the contract, subject to any damage or other outstanding charges.

The Deposit amount is £300 for ALL students; however some students may be required to pay additional instalments in addition to the security deposit (for example international students).

 

What happens if a Direct Debit payment fails?

If, for any reason, your Direct Debit (DD) cannot be collected from your account, FutureLets will contact you and you will be required to make the payment by an alternative method.  The DD will be cancelled and you will be required to set it up again for all future instalments. Find out more about Direct Debit.


What happens if a Recurring Card Payment fails?

If your Recurring Card Payment (RCP) cannot be collected from your account it could be that the card has expired and you will need to contact FutureLets with the new card number to reinstate the payment.

Alternatively, the payment may not have been made due to there being insufficient money in the account, and you will need to ensure that the funds are available before you contact FutureLets to reinstate the payment. If you do not contact FutureLets the RCP will be cancelled and you will be required to set it up again for all future instalments.

 

What happens if an instalment if not made?

If you fail to pay an instalment the debt collection process will begin as follows:

  1. You will be sent a letter to your term-time address reminding you that the payment is due.

  2. If a suitable arrangement for the payment cannot be agreed then a Notice to Quit will be delivered to you and the payment of the outstanding instalment will be required to be made in 28 days or you will be expected to vacate the accommodation. You are still liable for the whole accommodation fee until the end of the contract period, unless you find a suitable replacement.

  3. If you fail to make the payment or fail to vacate, you will receive a final letter which will allow you a further 5 days within which to make the payment before the debt is referred to Legal Services.  Legal Services will issue proceedings in the County Court to recover the money owed and/or to evict.  A County Court judgement may seriously affect your future credit rating.




Images are intended to be representative only. Neither Coventry University nor FutureLets guarantee that the layout or style of any accommodation offered to you will be the same as that depicted. Neither Coventry University nor FutureLets guarantee that any accommodation offered to you will come with any particular contents, furniture or facilities other than those expressly stated as being available in each property as set out on the Coventry University website.